Frequenty Asked Questions

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Before your appointment

How do I book an appointment?

BraceFit operates an appointment only service. We believe that each individual client deserves the full care and attention that can only be provided by a uninterrupted clinical setting.

To book an appointment or enquire about our service please contact us by:

  • Phone: 0421 606 808
  • Email:

Do I need a referral?

Referrals from your GP, Medical Specialist or Healthcare Provider play an important role in your orthotic treatment.

A referral will:

  • Contain important information about the location, type and severity of the injury
  • Have the details of your doctor or specialist in the event that we need to discuss your case further with them
  • Allow you to claim a rebate from your private health insurer.

Not everyone requires a referral to see us, so if you are interested in making an appointment please contact us for further advice.

    Funding and Private Health Insurance?

    More information coming.

      At your appointment

      What should I bring to my appointment?

      To simplify your assessment and treatment, it’s a good idea to bring any relevant information that can help us choose the right brace for you.

      If you have any of the following, please bring them to your initial appointment:

      • Referral from your doctor or health care professional
      • Any relevant medical documentation including:
        • X-Rays
        • Clinical reports
      • (if appicable) Private Health Insurance, Work Cover or Department of Veterans Affairs (DVA) details
      • Crutches, walking frames or mobility aids that you need to get about with.
        After your appointment

        What if I forget how my brace works?

        At your appointment we will always spend the time to inform you about your brace, educate you how to put your brace on and off, supply an information sheet for future reference and make sure you are happy and comfortable.

        1. Please refer to your information sheet
        2. Please contact us ASAP on:
          • Phone: 0421 606 808
          • Email:
          • We will be able to either give you the relevant information or book you in for a review appointment.

        Please not all review appointments are free so please do not hesitate to contact us.

        What if my brace is uncomfortable?

        Your brace should not be painful to wear and most common problems associated with braces can either be fixed over the phone or at a review appointment.

        By contacting us we will either be able to give you the relevant information or book you in for a review appointment. At BraceFit we believe that the best outcomes are achieved when our clients are comfortable and happy with their brace, which is why all of your review appointments are free.

        For more information or to book an appointment:

        • Phone: 0421 606 808
        • Email:

        How do I claim through Private Health?

        Your private health fund will require the following information when applying for a rebate:

        • Referral from the doctor or health care specialist
        • Receipt from BraceFit

        Ways to claim:

        • Visit your Private Health Insurer’s shop front
        • Email the referral form and receipt to your private health fund

        Most private health funds will not accept online forms fro Orthotic rebates. In addition, braces/orthotic devices are unable to be billed through Health Industry Claims and Payments Service (HICAPS). All rebate claims must be done through your Private Health Fund after the appointment.


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